We use necessary cookies to make our website work. We’d also like to use analytics and functional cookies which help us make improvements to the website by measuring how you use it, and to enable our website to offer you additional functionality.
More information on how we use cookies can be found in our cookie policy.
Cookie Preferences
About Cookies on This Website
We use a combination of cookies to ensure our website functions properly, improve your experience, and better understand how our services are used. Some cookies are essential to run the site, while others are optional and used to enhance your visit. You can find more detailed information in our Cookies Policy.
Strictly Necessary Cookies
These cookies are essential for the core functionality of our website and cannot be turned off. They include features such as:
- Enabling page navigation and secure access to areas of the site
- Saving your cookie preferences
- Preventing fraudulent activity and safeguarding your data
Without these cookies, the website may not perform correctly.
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personalized features. For example:
- Allowing you to interact with embedded content
- Providing you various web services, including ability to watch a video
These cookies help create a more seamless and customized browsing experience.
Analytics Cookies
These cookies collect information about how you use our website. They help us:
- Measure site performance, such as page load times and error rates
- Identify popular pages and content
- Improve user interface and content relevance based on usage trends
We use these insights to optimize the overall usability and effectiveness of the site.
Marketing Cookies
Marketing cookies track your browsing habits to help us build a profile of your interests. This enables us to:
- Deliver personalized ads and promotional messages
- Provide content recommendations tailored to your preferences
- Measure the effectiveness of marketing campaigns across different platforms and devices
- Enhance our understanding of audiences and improve our products and services accordingly
Does not apply to dead on arrival (“DOA”) product which was purchased within thirty (30) days. DOA policy supersedes this Advanced Replacement Policy. Optoma offers Advanced Replacement during the first (1) year of the warranty term period. End user/installer/dealer will request service by contacting Optoma Customer Service (“Optoma”) during regular business hours, 6AM to 5PM PST. Warranty starts on the purchase date by end user. Proof of purchase by end user required (I.E. from dealer or installer). Serial Number required for service and tracking. Within the first year, Optoma will swap the defective product with a refurbished product.
Optoma will ship a refurbished product to the customer in advance of the customer sending the defective product back. The refurbished product will be shipped via ground service to the customer after receipt service request of the customer during the first year of the warranty. Customer is responsible for arranging, and any costs associated with, the de-installation of the defective product and re-installation of the refurbished product, as well as packaging and shipping of the defective product to Optoma within fifteen (15) days of receipt of the refurbished product. If the defective product is not received by Optoma within fifteen (15) days from receipt of the refurbished product, Optoma reserves the right to invoice the customer for the full list price of the refurbished product.
PO or credit card required. Requests must be received by Optoma prior to 2PM PST. Requests submitted after 2PM PST will process the next business day.
Freight
Optoma will pay the outbound freight charges to the customer during the applicable warranty period. To obtain the refurbished product, ground shipment delivery will be offered to end users. With end-user agreement, expedited shipment may be substituted and at the expense of the customer.
YOU ARE ABOUT TO EXIT www.optomausa.com FOR OUR REGION-SPECIFIC WEBSITE THAT IS INTENDED FOR THE RESIDENTS OF A PARTICULAR COUNTRY OR REGION.
Please be aware that the region-specific website you have requested has unique or additional terms, privacy policies, cookie policies and/or consent forms. If you do not fully understand or agree to the terms, privacy policies, cookie policies, and other relevant information of that website, you should immediately stop accessing, visiting or otherwise using that website.