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USA 3 Year parts and labor limited warranty - IFP


LIMITED WARRANTY

This LIMITED WARRANTY is extended by OPTOMA Technology, Inc. to the original purchaser of the Interactive Flat Panel (“Product”) and is not transferable. This warranty only applies to Interactive Flat Panel sold in the United States and applies to the 5652RK, 5752RK & 5862RK models only. OPTOMA warrants the Product against defects in materials and workmanship under normal use for a period of THREE (3) YEARS from the date of the original purchase. If the product becomes defective during its warranty period, OPTOMA will, at its option, repair or replace the product with new, reconditioned, or re-manufactured components or parts. If the Product purchased is a refurbished unit, the warranty period will be a 90-day Limited Warranty.

This Warranty extends any Interactive flat panel warranty terms or warranty period in the Optoma limited warranty document applicable to the original Interactive Flat Panel and applies only to the Warranty distributed by Optoma or its authorized dealers

This warranty maybe part of a promotional period; see your original purchasing invoice to see if you qualify

Optoma will process each valid claim as quickly as practicable within the constraints of their operational procedures. Optoma shall not be held responsible or liable for any loss, financial, consequential or otherwise, howsoever caused due to any delay whatsoever in the repair of or supply of a refurbished or replacement Interactive Flat Panel under this Warranty.

The Warranty Period, will not be extended or renewed or otherwise affected due to: a. Subsequent resale; or b. Optoma authorized repair; or c. Optoma authorized replacement of the Interactive Flat Panel

Product failure within 30 days of purchase due to a manufacturing fault, please contact immediately Customer Support to receive an RMA number, and process your replacement unit. It is your responsibility to return the unit in its original “new” condition, with no cosmetic marking or damage and with all packaging and all accessories included.

If there is a failure after 30 days, still contact Customer Support for technical assistance to troubleshoot the product, if there is a need for a repair, you will receive an RMA and instructions on how to proceed.

OBTAINING WARRANTY SERVICE

Should your Product prove defective during the warranty period, please contact OPTOMA service and support at (1) the telephone number listed on our Web page or written documentation (currently, the number is toll free, but this may change at the sole discretion of OPTOMA: 1-888-289-6786, (2) at www.optoma.com/us or (3) email: [email protected]

When making a claim under this Warranty you will be required to provide: a) access to the Interactive Flat Panel and b) the original proof of purchase of the Interactive Flat Panel, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the serial number of the Interactive Flat Panel.

In the event of a claim the initial diagnostic will take place over the telephone. In case of on-site repair, Optoma Customer Support will help set up a date for a technician to inspect the Flat Panel.

If Optoma deems warranty repair or replacement of the Interactive Flat Panel is required, Optoma will issue a Return Material Authorization (RMA) number and provide an RMA form. Optoma will then dispatch a replacement Interactive Flat Panel (of at least the same specification as the original but which may be a refurbished unit) to you.

You must delete any data stored on the original Interactive Flat Panel and send it back to Optoma in the same packaging in which the replacement Interactive Flat Panel was sent to you. Optoma will arrange for the original Interactive Flat Panel to be collected. You must make the original available for collection at the time of delivery of the replacement. If collection is not possible as a result of your act or omission then you will be liable to reimburse Optoma for the cost of the failed collection. If the original Interactive Flat Panel is not returned to Optoma within 14 days of delivery of the replacement Interactive Flat Panel then you will be liable to pay Optoma for the replacement.

WHAT IS NOT COVERED

This warranty does not cover and shall be voided by defects or damages resulting from the following: natural or man-made occurrences or disasters including, but not limited to earthquakes, fires, floods, power surges, storms, casualties, accidents, misuse or abuse, neglect, alterations, service or repair by entities other than Authorized OPTOMA Service Providers, improper or abnormal installation(s), maintenance, connections with peripherals, and other causes not originating from defects in materials or workmanship, including excessive usage.

This Limited Warranty does not cover user manuals or any third party software, settings, content, or data, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. OPTOMA does not warrant that any OPTOMA software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.

  1. Accessory add-on products that are not genuine Optoma products.
  2. This Warranty does not cover a) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, striking compressing or dropping, etc.), or b) defects or damage caused by misuse of the Interactive Flat Panel, including use that is contrary to the user manual instructions provided by Optoma.
  3. This Warranty is invalid if the Interactive Flat Panel has been opened, modified or repaired by anyone other than an Optoma authorized service center, if it is repaired using unauthorized spare parts or if the Interactive Flat Panel serial number or date code has been removed, erased, defaced, altered, modified or are illegible in any way and this shall be determined at the sole discretion of Optoma.
  4. This Warranty is invalid if the Interactive Flat Panel has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.
  5. This Warranty is invalid if the Interactive Flat Panel is operated in an excessively dirty or dusty environment or if it has not been regularly maintained to keep the air intakes free of obstruction
  6. This Warranty is invalid if the Interactive Flat Panel is shut down incorrectly thereby not allowing the Interactive Flat Panel to be shut down in a predetermined, controlled manner. Interactive Flat Panel models to which this applies are identified in the product specifications.
  7. This Warranty is invalid if damage was caused by negligence or failing to carry out appropriate maintenance by the buyer, his customer, the end user, or in case of an act of God, natural occurrences or during transport.
  8. This warranty is invalid if damage (for example a virus or malicious code) has been caused to the operating software or firmware and which has been caused by the installation of 3rd party applications or any software or firmware not supplied or supported by Optoma.
  9. This Warranty does not cover Optoma accessories associated to the Interactive Flat Panel.
  10. This Warranty does not cover any loss of data that is on the Interactive Flat Panel during repair.

This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory or software not manufactured, or supplied by OPTOMA or was used otherwise than for its intended use.

This Limited Warranty is not applicable if damage was caused by the power supply system to which the Product was connected

Other important notices This Warranty applies exclusively to complete failure of the Interactive Flat Panel and is not applicable to normal wear and tear such as reduced brightness over time.

All parts of the Interactive Flat Panel or other equipment that Optoma has replaced shall become the property of Optoma. If the Interactive Flat Panel is found not to be covered by the terms and conditions of this Warranty, Optoma and its authorized service companies reserve the right to charge a handling fee.

Optoma is not responsible or liable for any technical, Interactive Flat Panel, software, server, website or other failures or damage of any kind to the extent that this prevents the end-user from, or otherwise obstructs in, exercising a claim under this Warranty.

Optoma reserves the right to audit all claims to ensure that these terms and conditions have been met and to request additional information or supporting documents regarding any claims.

Optoma will not provide warranty repair for Interactive Flat Panel outside its warranty period. However, the Interactive Flat Panel requiring repair that is outside the Warranty Period can be repaired by an Optoma authorized service center. This work will be chargeable.

Optoma reserves the right, at its absolute discretion, to determine the validity of any Warranty claim. Optoma’s decision shall be final.

WARRANTY DISCLAIMER AND LIMITATIONS
THIS WARRANTY STATEMENT FOR THE PRODUCT IS IN LIEU OF ALL CONDITIONS OR WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF OPTOMA, ITS AGENTS OR ITS SERVICE PROVIDER. ALL IMPLIED OR STATUTORY WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED TO THE EFFECTIVE PERIOD OF THE WARRANTY SET FORTH HEREIN. IF THE PRODUCT IS DEFECTIVE IN MATERIALS OR WORKMANSHIP, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. HOWEVER, IF THAT REMEDY FAILS ITS ESSENTIAL PURPOSE, OPTOMA RESERVES THE RIGHT TO REFUND THE PURCHASE PRICE OF THE PRODUCT TO THE PURCHASER IN EXCHANGE FOR THE RETURN OF THE PRODUCT. OPTOMA, ITS AGENTS AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS OR INTERRUPTION OF BUSINESS, WHETHER SUCH ALLEGED DAMAGES ARE BASED IN WARRANTY, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND STRICT LIABILITY), CONTRACT, OR INDEMNITY. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS IS THE EXCLUSIVE WRITTEN LIMITED WARRANTY OF THE ORIGINAL PURCHASER.

STATE LAW RIGHTS
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

POST WARRANTY
If you have any defect in product after the warranty is expired, you may call OPTOMA Customer Service at 1-888-289-6786 for post warranty repair services. You are responsible for shipping and labor charges, as well as charges for parts used in the repair.

Please register at https://www.optoma.com/us/support/warranty-registration/ for warranty activation of your product. Register online to avoid unnecessary wait-time in services.

Optoma Technology, Inc.
47697 Westinghouse Dr.
Fremont, CA 94539
For more information on OPTOMA Products, please call 1-888-289-6786 or visit us at: www.optomausa.com

Contact Information:
United States
Tel: 888-289-6786
FAX: 510-897-8601
E-Mail: [email protected]
Web: www.optomausa.com

Compatible models

5652RK
5652RK
5751RK
5751RK
5752RK
5752RK
5861RK
5861RK
5862RK
5862RK
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USA 3 Year parts and labor limited warranty - IFP
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