RMA Procedure

The following policy is for RMA transactions for Optoma's products. It will help you properly return Optoma's products if needed. If you have any questions regarding the RMA policy or are in need of technical support, please call Optoma's toll free number at 1-888-887-5001.

In Warranty Service/RMA Procedure

  1. Fill out the RMA form entirely.
  2. Provide proof of purchases w/RMA form
  3. Upon receipt of your info, the RMA# will be assigned to you within one business day.
  4. Label box w/RMA # assigned for shipping to Optoma for service
  5. Track RMA progress via RMA status tracking

Out of Warranty Service/RMA Procedure

    All units that come in for service must have an RMA number. Packages without an RMA number may be rejected. If you wish to send your unit in for service, please complete the Out of Warranty RMA Request Form entirely and fax it to (510) 897-8605. Click here for the form. For your security, please do not email the completed form.

    If a fax is not available, please contact Customer Service at (888) 942-2929 and we can take the information over the phone. Once your information is received, we will forward you an RMA number with shipping instructions via email within 24 hours.

    Diagnosis:
    Unit evaluation takes between 2-3 business days. A repair estimate will be forwarded to you via email.

    Repair Time:
    Our turnaround time for repair is between 7-10 business days from the day we receive your authorization. You will be advised if there is a delay on the repair.

    Fees:
    If you approve the estimate, the labor charge is $100 per unit, plus $25 return shipping, plus the cost of part(s). Your credit card will be charged when the unit is ready to ship.

    If you decline the estimate, we charge $85 for the diagnostic fee and $25 for return shipping. Your credit card will be charged when the unit is ready to ship. Please note that you are liable for the fees associated with diagnosing the problems with your unit.

    Shipping Method:
    Units are shipped via FedEx Ground service. Overnight and 2-day shipping are also available for an additional fee. Please contact customer service for details.

    Payment Information:
    Your credit card will not be charged until the end of the process. However, we do require a prepayment fee of $110 for the diagnostic fee and shipping.

    If the prepayment of $110 is made by check, please fax a copy of the check along with the completed RMA form. Please make the check payable to Technical Service Corporation (subsidiary of Optoma Technology, Inc). Enclose the live check with the package upon sending the unit for service.

    Please note that we do not accept Purchase Orders unless your Company or School has an account with us. If the Company or School has an account with TSC or Optoma, please fax a copy of the PO with the amount of $110.00 along with the completed RMA request form to (510) 897-8605. The PO should be payable to Technical Service Corporation (Subsidiary of Optoma Technology, Inc).

    If you have any questions, please give us a call at (888) 942-2929 M-F 7am-5pm PST.

RMA Policy for Canadian customers

All RMA units should be sent to the Canadian service center. Please refer to your RMA for the correct address.

All products returned to Optoma for repair MUST have an RMA number. The RMA number must be clearly marked on the outside of the returned package. Packages will not be accepted without an RMA number appearing on the outside of the returned package.