Optoma Testimonials

I have worked in customer service for many years having been a customer service/trade show manager for a cosmetic company, inside sales and customer service for a major airline and marketing for my current employer. Although the customer is not always right customer satisfaction is key component in business success.

Even though I didn’t get the part I needed I’m still extremely satisfied with the service I received. You made that possible. From the moment I heard that friendly voice over the phone I was put at ease that this was going to be a pleasant transaction and it was. Thank you for your professionalism and all the time and effort you put into finding what I needed. We live in such a fast paced environment and through the years many companies have lost that personal touch, that human quality from the good ole days when each customer was made to feel important. I felt that and more. I found a friend at Optoma and I would gladly direct my friends, family and co-workers to buy your product because of the excellent service I received.

Have a great weekend Maritza and much future success!

I am so excited to see this projector. I would also like to thank you for your time and great service. When I buy my next projector it will be an Optoma because I love their service and support like no other technology company I've had to deal with.

Optoma has the repair process perfected. I was extremely happy with my repair experience from the straightforward nature of the process, the good communication, online status database, the quick turnaround, and most importantly the fact that my issue was resolved and Optoma stood behind their product.

I would like to take this opportunity to thank you for the professional and expedient manner in which the Optoma team handled "The Issue Of The Missing Connector".  After dealing with the lack of customer service at CompUSA.com – who still haven't followed up.  I decided to call your company directly.  After speaking to the Optoma representative, and submitting the requested information, there were no further communication needed.  Being a skeptic I did call back twenty-four hours after my submission to find that my request had been delegated and my replacement part was to be shipped.  It's service like this that either makes or breaks a company.  The other side of the coin is your products.  I purchased a PK-101.  I am not familiar with your other products but the PK-101 is amazing.

I have loved and bragged about my GT720 projector since I bought it!! Now I have another reason to love and brag about Optoma..Customer Service!! I had something go wrong with my projector that made it start overheating and from the moment I first called and talked to Richard til today, EVERYTHING was top notch from you guys!! I am quite shocked at how fast and professional everybody at Optoma is!! Just absolutely AMAZED!! THANK YOU EVERYBODY @ OPTOMA!!

I can't say thank you enough!!! Optoma has saved me and my Superbowl party. You (the company) definitely went above and beyond in helping me with my repair issue! Kudos to all that helped with this and again I can't think you enough this was my first superbowl with the 120" projection screen I have powered by my Optoma HD20 and it was awesome!!!!!! Thanks again for everything!!!!

I actually purchased the projector 4 years ago, and just recently had sent it in for repairs, which at this point seemed to have worked. This was the second time in for repairs and is on its 3rd lamp. We use the projector here on our 100" screen nearly every day, 7 days a week, between 7-12 hours per day, so it gets quite a workout and overall has been quite dependable and very enjoyable. Both my staff and our customers love it!

I received a PK301 as a gift and it started experiencing issues. I called into your support fully expecting some sort of run around (years of dealing with other companies has made me jaded in this regard). I may have even started my call in "defensive mode" ready for a battle to get something done.

Instead, I spoke with Mr. Joshua Allen who not only explained my options and provided me with the RMA paperwork but has also, a couple days later, answered a few follow up questions I had about the process. He knew the procedures and was there to assist rather than try to stall or block.

These are the things that build brand loyalty. This summer I will be re-doing my living room and will be going from a tabletop TV to a projector and it will be an Optoma I will be buying.

By the way, I have worked several support jobs including running support here at Barracuda as the Tier 3 lead, so I am aware of good phone skills when I encounter them. Joshua is a great resource for the public facing operations of your company.