Careers at Optoma

Sr. Technical Support Representative (Fremont, CA)

Job Duties:

  • Process RMAs and swaps.
  • Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Answer telephone call inquiries and provide customer support
  • Help customers install, Configure and troubleshoot home theater and data projectors
  • Provide timely, accurate, and easy to understand advice to customers with projector problems.
  • Be logged in and ready to answer phone calls throughout the day during scheduled shifts.
  • Handle calls in a timely and accurate manner.
  • Answer customer emails within 24 hours of receipt on weekdays.
  • Resolve customer issues promptly and accurately.
  • Assist in creating online product service and support videos to improve customer satisfaction with our products and services and reduce calls coming into the call center.
  • Drive improvement on the service area of Optoma’s website, which includes expanding FAQs, changing policies, procedures, forms and other content to improve customer satisfaction and reduce calls.
  • Develop and implement processes and procedures to improve operational efficiency of the service department.
  • Provide reports and analysis on a weekly or monthly basis as required to senior management and appropriate departments.
  • Any other duties assigned by the manager.

Job Requirements:

  • Professional communication and interpersonal skills.
  • Careful attention to detail.
  • Sense of urgency.
  • End-user oriented and problem solver.
  • Minimum three year work experience in the ProAV/B2B, Dealer/Installation field.
  • High school diploma or some college coursework required.
  • Ability to work independently and as a team.
  • Ability to attend meetings with good presentation skills.

Please email résumés to

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