Careers at Optoma

Sr. Technical Support Representative (Fremont, CA)

Job Duties:

• Process RMAs and swaps.
• Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Answer telephone call inquiries and provide customer support
• Help customers install, Configure and troubleshoot home theater and data projectors
• Provide timely, accurate, and easy to understand advice to customers with projector problems.
• Be logged in and ready to answer phone calls throughout the day during scheduled shifts.
• Handle calls in a timely and accurate manner.
• Answer customer emails within 24 hours of receipt on weekdays.
• Resolve customer issues promptly and accurately.
• Assist in creating online product service and support videos to improve customer satisfaction with our products and services and reduce calls coming into the call center.
• Drive improvement on the service area of Optoma’s website, which includes expanding FAQs, changing policies, procedures, forms and other content to improve customer satisfaction and reduce calls.
• Develop and implement processes and procedures to improve operational efficiency of the service department.
• Provide reports and analysis on a weekly or monthly basis as required to senior management and appropriate departments.
• Any other duties assigned by the manager.

Job Requirements:

• Professional communication and interpersonal skills.
• Careful attention to detail.
• Sense of urgency.
• End-user oriented and problem solver.
• Minimum three year work experience in the ProAV/B2B, Dealer/Installation field.
• High school diploma or some college coursework required.
• Ability to work independently and as a team.
• Ability to attend meetings with good presentation skills.

Please email résumés to

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